Privacy Policy

Ultum AI LLC ("Ultum AI," "we," "us," or "our") operates https://www.ultumai.com. This Privacy Policy explains how we collect, use, and disclose personal information when visitors and customers use our website, interact with our chatbot, submit a customer request form, or communicate with us by email or text message.

1. Information we collect

Information you provide. We collect information you choose to provide, including your name, business name, email address, telephone or mobile number, requested services, appointment details, and the contents of messages or other submissions.

Customer request forms. When you submit a request form, we collect the fields you complete, including your email address and phone number, your request, and any communication preferences you select.

Chatbot and website chat. Our website uses a GoHighLevel-powered chatbot or chat widget. We collect the information you enter in chat, which may include your name, email address, mobile number, questions, and service interests. Chat transcripts may be stored and reviewed by our team and processed by the technology providers that operate the chat service. Some responses may be generated automatically using artificial intelligence.

SMS information and consent records. When visitors or customers choose to receive text messages through our chatbot or request form, we collect their mobile number and SMS consent choices. We maintain records of those choices, such as the date, time, source, and disclosure associated with an opt-in, as well as opt-out requests, message history, and available delivery information.

Technical information. Our website and service providers may collect information such as IP address, browser and device information, pages visited, and timestamps through server logs, cookies, or similar technologies used to operate and secure the website and support its features.

Please do not send passwords, payment card details, government identification numbers, health information, or other sensitive information through our general request form or chatbot.

2. How we use information

We use information to respond to questions, evaluate service requests, arrange consultations, provide services and customer support, maintain customer records, operate our website and chat tools, troubleshoot problems, prevent misuse, and meet legal obligations.

We may respond by email to requests you submit. Where you have opted in to SMS, we use your mobile number to send the categories of messages you selected, such as responses to your requests, appointment confirmations and reminders, and updates about services you requested or purchased. If you separately opt in to marketing texts, we may send promotional messages about Ultum AI's services and offers.

3. SMS consent and choices

Providing a phone number, submitting a request, accepting website terms, or starting a chatbot conversation does not by itself enroll you in our SMS program. We request a separate affirmative choice before enrolling you in text messaging. Marketing consent is separate from consent for informational or service-related messages.

SMS consent is optional and is not a condition of purchasing services. You may submit a request or use available non-SMS communication channels without agreeing to texts.

To stop text messages, reply STOP to a message from us. We may send a final message acknowledging your request. For assistance, reply HELP or contact pro@ultumai.com. Message frequency depends on your requests and selected message categories. Your wireless provider may charge for messages and data. Additional details appear in our Terms and Conditions.

4. How we disclose information

We use providers such as GoHighLevel and providers supporting hosting, customer relationship management, chat and AI functionality, email, and text-message delivery. These providers process information as needed to supply services to us, subject to applicable agreements and restrictions. Access should be limited to the information needed for their work.

Mobile information and SMS consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not sell, rent, or transfer your SMS subscription or permission to another business for its messaging. Providers assisting with customer support or delivering our messages may process necessary information solely to perform those services for us. SMS opt-in records and consent are excluded from other voluntary sharing arrangements and are not provided to outside parties for their independent use.

We may disclose information when legally required, to respond to valid legal process, or as necessary to protect rights and security. These provisions do not authorize marketing use of your mobile information or transfer SMS consent to another sender.

5. Cookies and your choices

Cookies or similar technologies may support website features, chat sessions, preferences, and security. You can manage cookies through your browser settings, although disabling them may affect website functionality.

This site also uses the Meta (Facebook) Pixel for advertising measurement, such as understanding visits and whether ads led to a page view or a booked call. That pixel may set cookies or similar storage and send technical visit data to Meta.

When a Reddit Pixel ID is configured, this site also uses the Reddit Pixel for advertising measurement, such as understanding visits and whether ads led to a booked call. That pixel may set cookies or similar storage and send technical visit data to Reddit.

6. Retention and security

We retain information for as long as reasonably needed for the purposes described in this policy, including providing services, handling disputes, and satisfying applicable recordkeeping obligations. Consent and suppression records may be retained to demonstrate your preferences and prevent unwanted messages.

We use reasonable administrative and technical measures to protect information. No internet transmission or storage system can be guaranteed completely secure.

7. Privacy requests

You may contact pro@ultumai.com to request access to, correction of, or deletion of your personal information. Depending on your location and applicable law, you may have additional rights. We may verify your identity before handling a request and may retain information where legally permitted or required. To unsubscribe from marketing email, use its unsubscribe link or contact us. Email preferences and SMS preferences are managed separately.

8. Children and external links

Our services are intended for businesses and adult users. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can investigate and take appropriate action.

External websites linked from our site operate under their own policies.

9. Policy updates

We may update this policy and revise its effective date. Where required, we will provide additional notice or obtain consent. Updating this policy does not expand an existing SMS consent beyond the categories you selected.

10. Contact

Ultum AI LLC
Website: https://www.ultumai.com
Email: pro@ultumai.com
Phone: 385-481-5996 (+1 385-481-5996)
Mailing address: 2011 N 4260 W, Lehi, UT 84043

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